Returns and Refunds

Thank you for shopping with Zenith Sports Merch. We value your satisfaction and aim to make your return and refund experience as smooth and hassle-free as possible.

Exchanging an Order

  • Review Before Purchase: Please ensure all details such as size, design, and quantity are correct before finalizing your order. Due to our quick processing, we have limited capacity to modify orders once placed.
  • Cancellation Window: You have a 6-hour period post-order placement to cancel and reorder with any corrections. For assistance before finalizing your order, please contact us. Your satisfaction is our priority.

Canceling an Order

  • Cancellation Timeframe: A 6-hour window is available for order cancellations post-placement.
  • Processing and Shipping: If this window is missed, your order might already be in processing or shipping, limiting our ability to cancel it.
  • Cancellation Fee: Cancellations are subject to a 10% fee of the total order value. To initiate a cancellation, please email [email protected].

Returns and Refunds

  • Return Period: Items can be returned within 30 days from the delivery date. Beyond this period, orders are considered final, and refunds are not possible.

Eligibility Conditions for Returns

  • Damaged, defective, or incorrect items received.
  • Discrepancies in design, size, material, or product description.
  • Wrong product shipped.

Return Condition Guidelines

  • Items must be in their original condition and packaging.
  • No signs of wear, washing, or alterations.
  • Items must be free of damage, except if caused by us.
  • Original tags should be attached.
  • Minor issues that can be fixed do not qualify for return.

Required Documentation for Returns

  • Shipping receipt/label, purchase proof, evidence of defects, and relevant email screenshots.

Return and Refund Process

  • Email your return claim and documentation to [email protected].
  • We will review your case and respond within 2-3 business days. Please enable email notifications for updates.
  • Specific follow-up actions will depend on your case.
  • Note: Eligibility confirmation is required before processing refunds.

Return Shipping Costs

  • Customers are responsible for the return shipping expenses, which are not refundable.

Refund Processing Timeline

  • Allow 2 business days post-receipt of your return for processing the refund. You will be notified via email once the refund is initiated, including original shipping fees.
  • Refunds typically reflect within 10-15 days, depending on your card issuer.

If Awaiting a Refund

  • First, check with your bank or credit card company as processing times may vary.
  • If you have done this and still have not received your refund, please contact us at [email protected]. We will get back to you within 2-3 business days.

Important Notes

  • This return policy is valid for 30 days post-delivery. No returns or refunds will be accepted after this period.
  • Return shipping costs are the customer’s responsibility, except in cases of errors on our part.
  • We are not liable for items lost or damaged during return shipping. Please contact our support team before initiating any returns.

We appreciate your understanding and are here to assist if any issues arise. Please do not hesitate to reach out with any questions.

Sincerely,

Zenith Sports Merch Customer Service Team